We don’t bolt security on as an option — we insist on it as a condition of everything we do. In 19 years, we’ve seen what happens when the basics aren’t in place.
Casey Gordon
IT Director · 19 years at CMS“Just as a mechanic wouldn’t let you drive a car without brakes, we cannot manage an IT environment that lacks the fundamental safeguards required to be business-worthy today.”
Ransomware, identity theft, and sophisticated phishing attacks are daily threats to SMEs. That’s why CMS operates a minimum security standard — CMS Essentials — that applies to every environment we manage.
Real-time protection against email threats, phishing, and zero-day attacks — the ones standard antivirus misses.
Microsoft runs the service — but they don’t back up your data. We can restore your emails and files in minutes.
Multi-factor authentication enforced, with monitoring that alerts you if an account is accessed unexpectedly.
Before AI can run safely in your business, your environment needs to be ready. The secure foundation CoBuild runs on.
Getting started with CMS is straightforward. We take time to understand your environment before we touch anything, and we improve things progressively — no big disruptions.
We audit your environment — what you have, what’s working, what’s not, and where the risks are. No charge for this.
We get access, document your environment, and introduce your team to how support works. Clean and quick.
Helpdesk, monitoring, patching, and proactive fixes. Your team calls us, we sort it.
Monthly reviews, roadmap planning, and improvement over time. We treat your IT like it’s our own.
24×5 support works because of timezone overlap — when our Australian team wraps up, UK is already online. Real coverage, not a single team stretched across the clock.
Our headquarters and largest team. On-site support available across major cities and remote support nationwide.
Headquarters · On-site availableLocal UK team providing helpdesk and on-site support. Aligned with Australian operations for seamless handover.
Local team · Remote & on-siteDedicated NZ-based staff supporting our New Zealand clients directly, with Australian team backup and full Cross-Tasman coverage.
Local NZ staff · On-site & remoteWe don’t hide SLAs in footnotes. Here’s what a CMS support engagement looks like in plain numbers.
First response on all support tickets within one business hour — critical issues faster.
Monday to Friday, around the clock. Across three countries, no gaps in business hours.
Since 2007. Not a startup. Not going anywhere. Your IT partner for the long term.
If your business holds government contracts, works in regulated industries, or sits inside a larger supply chain, your IT security posture will be scrutinised. CMS aligns every managed environment to the relevant national framework — so you can demonstrate compliance, win contracts, and satisfy procurement requirements with confidence.
Australia — ACSC
The Australian Cyber Security Centre’s eight mitigation strategies, structured across Maturity Levels 0–3. Increasingly required for businesses in Australian Government supply chains.
United Kingdom — NCSC
The UK Government’s NCSC-backed certification scheme. Mandatory for businesses bidding on UK government contracts involving sensitive data or networks. Cyber Essentials Plus adds independent verification.
New Zealand — GCSB
The New Zealand Information Security Manual, published by the Government Communications Security Bureau. The benchmark for NZ government agencies and suppliers. CMS aligns NZ environments to NZISM critical controls.
Not sure where your business sits against the framework?
CMS offers a no-charge security posture assessment for new clients. We map your environment against the relevant framework, identify gaps, and give you a prioritised roadmap.
Larger customers, government contracts, and complex supply chains increasingly require you to demonstrate that security is managed, documented, and auditable. CMS helps you build the governance framework that gives procurement teams genuine confidence.
Formal information security policies, acceptable use policies, incident response plans, and business continuity documentation — aligned to your operational reality, not generic templates.
A structured approach to identifying, assessing, and treating information security risks. CMS builds and maintains your risk register as part of ongoing managed services — so risks are tracked, not just noted.
If you supply into larger organisations or government, your clients will ask you to demonstrate your security meets their standards. CMS prepares you for vendor questionnaires, supply chain audits, and third-party risk assessments.
Whether preparing for a client audit, a government tender, or working toward ISO 27001 certification, CMS builds and maintains the evidence base you need. No scrambling at audit time.
“Our client just sent us a vendor security questionnaire. Where do we start?”
This is one of the most common conversations we have. Larger buyers and government agencies are pushing security requirements down their supply chains. CMS helps you answer those questionnaires with confidence — and more importantly, helps you build the environment and documentation so the answers are genuinely true.
Cyber attackers don’t go after the easiest enterprise — they go after the easiest SME. Our security practice is built around making your business the one that’s not worth the effort.
Continuous monitoring of your environment for suspicious activity — not just alerts when damage is already done.
MFA, conditional access, and least-privilege policies. The most common attack vector, locked down properly.
Every device in your fleet — managed, monitored, and patched. No unprotected endpoints left in the dark.
Regular scans and assessments to find weaknesses before attackers do. Findings prioritised and remediated.
Your team is your biggest risk and your biggest defence. We train them to recognise and respond to threats.
When something happens, we have a plan. Containment, recovery, and a post-incident review so it doesn’t happen twice.
Tell us what you’re dealing with. We’ll give you an honest assessment and a clear quote — no fluff, no lock-in pressure.